Delete your account
This page explains how to request permanent deletion of your SAEV Charge account and the data associated with it. It applies to the SAEV Charge mobile app and the web app at web.saevcharge.co.za.
How to request deletion
Option 1 — In the SAEV Charge app (fastest)
- Open the SAEV Charge app (or sign in at web.saevcharge.co.za).
- Go to Account → Settings.
- Tap Delete account.
- Type DELETE to confirm, then confirm once more.
You're signed out immediately and the request is processed right away.
Sign in to delete my accountOption 2 — By email
If you can't access the app, email info@saevcharge.co.za from the email address on your account, with the subject “Delete my account”. We may ask you to verify ownership of the account before we process the request.
What is deleted
- Your sign-in identity — you will not be able to sign back in with this account.
- Your profile details: name, email address and phone number.
- Your SAEV Coin (prepaid charging balance). Any remaining balance is forfeited and is non-refundable.
- Saved payment cards and tap-to-charge (NFC) cards linked to the account.
- Your saved favourites, notification device tokens and support conversations.
What we keep, and for how long
Your charging and transaction history is anonymised within 30 days of deletion. After that, records we are legally required to keep — for tax, fraud-prevention and regulatory reporting under South African law — are retained for the period the law requires (generally five years) and can no longer be linked to you. These records contain no information that identifies you personally.
Deletion of everything not subject to a legal retention obligation is completed within 30 days of your request.
Questions about your data or this process? Contact info@saevcharge.co.za. See also our Privacy Policy.